Privacy policy

Privacy Policy

Last Updated: April 5, 2026

This Privacy Policy describes how Happy Cart Limited, trading as WellNatura ("we," "us," or "our"), collects, uses, discloses, and protects your personal information when you visit or make a purchase from getwellnatura.com (the "Site"). By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.

Company Details:
WellNatura Happy Cart Limited
RM 509 5/F The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, 999077, Hong Kong
Business Registration Number: 77321394
Email: info@getwellnatura.com
Phone: +1 7246480528
Website: getwellnatura.com

We are committed to protecting your privacy and handling your personal information with transparency and care. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information that is automatically collected when you visit our Site.

1.1 Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, contact our customer service team, or otherwise interact with our Site, we may collect the following categories of personal information:

Identifiers — your name, email address, phone number, shipping address, and billing address.

Commercial Information — details about the products you purchase, order history, and transaction records.

Payment Information — credit or debit card number, expiration date, and billing details. Please note that payment processing is handled by our third-party payment processors (Stripe and PayPal). We do not store your full payment card details on our servers.

Communications — any messages, reviews, feedback, or correspondence you send to us through email, our contact form, or customer service channels.

1.2 Information Collected Automatically

When you visit our Site, we and our third-party service providers automatically collect certain information about your device and browsing activity, including:

Device and Usage Information — your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and other browsing activity on our Site.

Location Information — approximate geographic location based on your IP address.

Cookies and Tracking Technologies — we use cookies, pixels, web beacons, and similar technologies to collect information about how you interact with our Site. For more details, please see Section 6 (Cookies and Tracking Technologies) below.

2. How We Use Your Information

Order Fulfillment — to process and fulfill your orders, arrange shipping and delivery, process payments and refunds, and communicate with you about your order status.

Customer Service — to respond to your inquiries, resolve complaints, and provide customer support.

Marketing and Communications — to send you promotional emails, newsletters, and product recommendations via our email marketing platform (Klaviyo). You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.

Site Improvement — to analyze how visitors use our Site, identify trends, and improve our website functionality, content, and user experience.

Advertising — to deliver relevant advertisements to you on third-party platforms (such as Meta/Facebook and Google) based on your browsing activity and interests. This may involve sharing certain information with advertising partners.

Fraud Prevention and Security — to detect, prevent, and investigate fraud, unauthorized transactions, and other illegal activities, and to protect the security of our Site and our customers.

Legal Compliance — to comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We do not sell your personal information for monetary consideration. However, we may share your personal information with the following categories of third parties for the business purposes described in this policy:

Service Providers — we share information with companies that help us operate our business and provide services to you, including Shopify (e-commerce platform and hosting), Stripe and PayPal (payment processing), our fulfillment and shipping partners (to ship your orders), Klaviyo (email marketing), Judge.me (product reviews), Google (analytics, advertising, and tag management), Meta/Facebook (advertising and analytics), and customer service tools and platforms.

These service providers are contractually obligated to use your information only as necessary to perform services on our behalf and in accordance with this Privacy Policy.

Advertising Partners — we may share certain information (such as hashed email addresses, browsing activity, and purchase data) with advertising platforms including Google Ads and Meta/Facebook Ads to deliver targeted advertisements, measure ad performance, and build custom or lookalike audiences. Under certain US state privacy laws, this sharing may be considered a "sale" or "sharing" of personal information. You have the right to opt out of this activity (see Section 5 below).

Legal and Safety — we may disclose your information if required to do so by law, in response to a valid legal process (such as a subpoena or court order), or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

Business Transfers — if we are involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically, order and transaction data is retained for a minimum of six years to comply with tax and accounting obligations. Marketing data (such as email addresses for newsletters) is retained until you unsubscribe or request deletion. Website analytics data is retained in accordance with the retention settings of our analytics providers.

When your personal information is no longer needed, we will securely delete or anonymize it.

5. Your Privacy Rights

Depending on where you reside in the United States, you may have certain rights with respect to your personal information under applicable state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and other applicable state laws including those in Indiana, Kentucky, Rhode Island, Maryland, Montana, Oregon, Texas, and Utah.

5.1 Your Rights

Right to Know / Access — you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your information was collected, our business purposes for collecting or sharing your information, and the categories of third parties with whom we share your information.

Right to Delete — you have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law.

Right to Correct — you have the right to request that we correct inaccurate personal information that we maintain about you.

Right to Opt Out of Sale or Sharing — you have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. As noted above, our sharing of information with advertising partners (such as Google and Meta) for targeted advertising purposes may be considered a "sale" or "sharing" under certain state privacy laws.

Right to Opt Out of Targeted Advertising — you have the right to opt out of the processing of your personal information for purposes of targeted advertising.

Right to Non-Discrimination — we will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a different level or quality of service because you exercised your rights.

Right to Appeal — if we deny your privacy request, you have the right to appeal that decision. We will provide you with instructions on how to submit an appeal.

5.2 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at info@getwellnatura.com or call +1 7246480528. We may need to verify your identity before processing your request, which may involve asking you to provide information that matches our records.

You may also designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require proof that you have provided the agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf.

We will respond to verifiable consumer requests within 45 days of receipt, or notify you if we require an extension of up to an additional 45 days.

5.3 Opt-Out of Sale/Sharing and Targeted Advertising

To opt out of the sharing of your personal information with advertising partners for targeted advertising purposes, you may:

Contact us at info@getwellnatura.com with the subject line "Opt-Out Request."

Adjust your cookie preferences using the cookie consent tool on our Site (if available).

Enable the Global Privacy Control (GPC) signal in your browser. We honor GPC signals as a valid opt-out request under applicable state privacy laws.

Opt out of interest-based advertising from Google and from Meta/Facebook.

5.4 Categories of Personal Information (CCPA Disclosure)

In the preceding 12 months, we have collected and disclosed the following categories of personal information for business purposes:

Identifiers (name, email, address, phone number) — collected from you directly; disclosed to service providers, fulfillment partners, and payment processors.

Commercial Information (purchase history, products purchased) — collected from you directly and from Shopify; disclosed to service providers and fulfillment partners.

Internet or Other Electronic Network Activity (browsing history, search history, interaction with Site) — collected automatically via cookies and tracking technologies; disclosed to analytics and advertising partners.

Geolocation Data (approximate location from IP address) — collected automatically; disclosed to analytics providers.

We do not knowingly collect or process sensitive personal information as defined under the CCPA/CPRA for purposes other than those permitted by law.

6. Cookies and Tracking Technologies

Our Site uses cookies, pixels, web beacons, and similar tracking technologies. These technologies serve the following purposes:

Essential Cookies — necessary for the Site to function properly, including shopping cart functionality, authentication, and security features. These are set by Shopify.

Analytics Cookies — help us understand how visitors interact with our Site. We use Google Analytics and Google Tag Manager to collect and analyze usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.

Marketing and Advertising Cookies — used to deliver relevant advertisements and measure the effectiveness of our advertising campaigns. These include cookies set by Google Ads and Meta/Facebook Pixel. These cookies may track your browsing activity across different websites.

Functionality Cookies — allow us to remember your preferences and provide enhanced features, such as product reviews via Judge.me and email signup forms via Klaviyo.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect the functionality of our Site.

7. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. Our Site uses SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment processing is handled by PCI-DSS compliant third-party processors (Stripe and PayPal).

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. International Data Transfers

WellNatura is operated by Happy Cart Limited, registered in Hong Kong. Your personal information may be transferred to and processed in countries outside of the United States, including but not limited to Hong Kong and Canada (where Shopify's servers are located). By using our Site and providing your information, you consent to the transfer of your information to these countries, which may have different data protection laws than your jurisdiction.

10. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

WellNatura Happy Cart Limited
RM 509 5/F The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, 999077, Hong Kong
Business Registration Number: 77321394
Email: info@getwellnatura.com
Phone: +1 7246480528
Website: getwellnatura.com

For privacy-specific requests, please include "Privacy Request" in the subject line of your email so we can direct your inquiry appropriately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our Site with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Related Policies

Terms of Service | Return Policy | Cancellation Policy | Shipping Policy | FAQ