Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward 90-day money-back guarantee on all purchases, whether the item is new or has been used.

Eligibility

You may return any item within 90 days of receiving your goods. The 90-day period begins from the date you physically receive the product. You do not need to give a reason for returning.

To be eligible for a return, the item must be sent back in its original packaging where possible. Items that are damaged through misuse or negligence beyond normal handling may be subject to a partial refund at our discretion.

How to Start a Return

To initiate a return, please email us at info@getwellnatura.com with your order number. Our team will confirm the return and provide instructions. You must send the goods back within 14 days of notifying us of your decision to return.

Please send your return to:

WellNatura Happy Cart Limited
RM 509 5/F The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, 999077, Hong Kong

Refunds

We will refund the full product price. Refunds are processed to your original payment method within 7 business days of receiving the returned goods.

All orders to the United States include free shipping. Refunds cover the full product price only.

Return Shipping

Return shipping costs are the responsibility of the customer, except for items that arrive damaged, defective, or incorrect. We recommend using a tracked shipping service when returning items to our return centre in Hong Kong.

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@getwellnatura.com. We will cover the return shipping costs and arrange a full refund or replacement.

Exchanges

We only offer exchanges for items that are defective or damaged. To request an exchange, please contact us and we will guide you through the process. Shipping fees for the exchange will be borne by the customer.

Late Returns

If a return arrives after the 90-day guarantee period has expired, it may be sent back to the customer at their expense.

Restocking Fees

We do not charge restocking fees on any returns.

Customs and Duties

The customer acknowledges and agrees that any taxes, duties, or fees incurred during the return shipping process are solely their responsibility.

Contact Us

If you have any questions about our return policy, please get in touch.

WellNatura Happy Cart Limited
RM 509 5/F The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, 999077, Hong Kong
Business Registration Number: 77321394
Email: info@getwellnatura.com
Phone: +1 7246480528

Related Policies

Cancellation Policy | Shipping Policy | Terms of Service | Privacy Policy | FAQ